Privacy Policy (“Policy”)
This Policy was last updated on 21 August 2019.
Be Youneek ABN 77 152 820 090 (“Be Youneek”, “we”, “our” or “us”) is committed to protecting the personal information that we may collect and hold about you. This Policy sets out our procedures relating to management of your personal information. This policy is based on the requirements of the Privacy Act 1988 (Cth) (“Act”) (including Australian Privacy Principles (“APPs”)).
By voluntarily supplying us with your personal information, you are agreeing to be bound by this Policy.
Any amendments to this Policy will be notified to you by posting an updated version on our website.
Please note that our website contains links to other websites. When a user has clicked on a link to another site, they leave our site and are no longer protected by this Policy.
Analytics
This website collects personal data to power our site analytics, including:
· Information about your browser, network, and device
· Web pages you visited prior to coming to this website
· Your IP address
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Collection of personal information
The personal information we may collect and hold about you includes:
· contact information such as your name and address, telephone numbers and email address;
· financial information, including bank account details and credit card details;
· business details, including Australian Business Number (“ABN”); and
· any other personal or private information voluntarily provided by you to us.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
We may collect certain information by automated means such as through the use of “cookies”, other automated devices and website tracking tools such as Google Analytics. Google Analytics generates statistical and other information about websites by means of cookies stored on users’ computers. Google may collect, transfer, store, and process this information on its servers located in the United States of America. We will not use Google Analytics to track or collect any personal information from visitors to our website. You can read about how Google Analytics collects and processes data at ‘How Google uses data when you use our partners’ sites or apps’ http://www.google.com/policies/privacy/partners/. If you do not want information relating to your visit to our website reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more information see ‘Google Analytics Opt-out Browser Add-on’ https://tools.google.com/dlpage/gaoptout.
Our website collects the following information from users:
your server address;
your top level domain name (for example, .com, .gov, .au etc);
the date and time of your visit to the site;
the pages you accessed;
the previous site you have visited; and
the type of browser you are using.
Customer accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
· Billing and shipping address(es)
· Details about your order (for example, your shirt size)
· Email address
· Name
· Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Emails
You'll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
· You enter your email address at checkout.
· You add a product which is in stock to your shopping cart.
· You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
· You've created a Customer Account
· Your Customer Account password has been reset or updated
· You've made a purchase
· Your order has shipped
It's not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
· Information about your browser, network, or device
· Your IP address
Means of collection of personal information
Your personal information may be collected in a number of ways, including:
directly by our staff when you seek, or enquire about, our goods and services; or
when you use our website or complete a form on our website.
In some circumstances, where it is unreasonable or impracticable to collect information from you, we may collect information about you from a third party source. For example, we may collect information from a publicly maintained record.
You need not provide all the information requested by us, but this may prevent us from providing some or all of our goods or services to you.
Visitor Data
For customers:
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
· Billing and shipping address
· Details relating to your purchase (for example, your shirt size)
· Email address
· Name
· Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
For visitors:
This website is hosted by Squarespace. Squarespace collects personal data when you visit this webstie, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
Use, disclosure & purpose
We collect, hold and disclose your personal information for the following purposes:
as a necessary part of providing our goods and services to you;
to promote and market our products and services to you or provide you with information that we believe may be of interest to you (unless as directed otherwise);
to personalise and customise your experiences with our website;
to help us research the needs of our customers and to market our goods and services with a better understanding of your needs and the needs of customers generally; and
other purposes related to any of the above.
We will only use your information for the purposes for which it was collected (“primary purposes”) or a purpose related to the primary purpose, if this use would be reasonably expected by you, or otherwise, with your consent.
We may disclose your information to necessary third parties, who assist us to provide, manage and administer our goods and services. Information provided to third parties will be dealt with in accordance with that entity’s privacy policy. People we may disclose your information to include:
third parties that provide goods and services to us or through us;
third parties, such as marketing and digital agencies, who may send to you our e-newsletters on our behalf;
our website host or software application providers.
We generally do not disclose personal information to overseas third parties, unless you purchase our products or services or supply us with goods or services and are located overseas. We will disclose your personal information to our carriers who deliver our products to you in the country in which you are located. If you purchase our products or services and are located overseas, you acknowledge that we will not be accountable for any misuse of your personal information by a third party recipient based overseas who we engage to deliver our products or services to you and you may not be able to seek redress for such misuse under the Privacy Act.
Quality, access to & correction of information
You are entitled to have access to and seek correction of any personal information that we may hold about you. We require that requests for access to or to update or correct your personal information to be in writing outlining the details of your request. Such requests should be addressed to the Privacy Officer via the details provided in this Policy.
We will take appropriate steps to verify your identity (or verify that you act as an authorised agent of the individual concerned) before granting a request to access your personal information.
We will respond to your request for access to your personal information within a reasonable time after you make the request and if access is granted, access will be provided within 30 days from your request. We will, on request, provide you with access to your personal information or update or correct your personal information, unless we are lawfully excluded from granting your request, including if:
giving access would be unlawful;
we are required or authorised by law or a court/tribunal order to deny access; or
giving access is likely to prejudice one or more enforcement related activities conducted by an enforcement body.
Where your request for access is accepted, we will provide you with access to your personal information in a manner, as requested by you, providing it is reasonable to do so.
Your request for correction will be dealt with within 30 days, or such longer period as agreed by you. If we deny your request, we will provide you with a written notice detailing reasons for the refusal and the process for making a complaint about the refusal to grant your request.
Upon accepting a request for correction of your information, we will take all steps that are reasonable in the circumstances, having regard to the purpose for which your information is held, to correct your information.
Storage and Security
Your personal information will be stored as physical files in a secured area, on our electronic data base system and on computers with appropriate back up and security systems. Any personal information which is collected via our website, or which is held on our computer systems, is protected by safeguards including physical, technical (including firewalls and SSL encryption) and procedural methods.
We take reasonable steps to hold information securely in electronic or physical form. We are committed to keeping secure the data you provide to us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse, interference, unauthorised access or alteration.
We aim to achieve this through :
imposing confidentiality requirements on our employees;
implementing policies in relation to document storage security;
implementing security measures to govern access to our systems;
only providing access to personal information once proper identification has been given;
controlling access to our premises; and
implementing website protection measures.
Dealing with us anonymously
Where lawful and practicable to do so, you can deal with us anonymously or using a pseudonym. You can deal with us anonymously or using a pseudonym when making a general enquiry about the goods and services that we can offer to you including via telephone or our website.
At the time you purchase our goods or engage our services, it is no longer practicable for you to deal with us anonymously or using a pseudonym.
Complaints
If you believe that we have breached a term of this Policy or the Act you may submit a written complaint. The written complaint can be emailed or posted to us using the contact details set out below. You must include contact details for us to contact you regarding your complaint.
Our Privacy Officer will consider your complaint and respond as soon as reasonably possible, but not more than 30 days from receiving the complaint.
If you are unsatisfied with the outcome of your complaint you may refer your complaint to the Office of the Australian Information Commissioner to be resolved.
Contact us
If you wish to:
gain access to your personal information;
make a complaint about a breach of your privacy;
contact us with a query about how your information is collected or used;
contact us regarding any other matter concerning this Policy,
you can speak directly with our staff who will do their best to try to resolve your issue as simply as possible. Alternatively, you can write to us or send us an email so that our Privacy Officer can consider the matter. We will respond to you as soon as reasonably possible.
If you do not wish to receive direct marketing from us, please contact our Privacy Officer via the details below. Our contact details are as follows:
Phone: (+61) 0403 951 576
Privacy Officer contact: Nathan Durczak
For more information on privacy see the Office of the Australian Information Commissioner's website at: http://www.oaic.gov.au.